IT Supporter

Would you like to work with IT in a large international company? Are you motivated by helping others with various IT challenges? Are users your customers and is service in your DNA?

Then you might be the IT Supporter we’re looking for to join our IT Servicedesk team at ABENA.

As an IT Supporter at ABENA, you’ll be passionate about delivering outstanding service and quality solutions to your 1,500 colleagues. Ysou’ll join a strong team of 11 skilled colleagues, where informal communication and good humor are highly valued. You’ll help ensure smooth and seamless operation of our IT systems and technologies, contributing to an efficient workday for all our users.

ABENA is a privately owned company with 70 years of experience and a solid foundation. Our values are reflected in everything we do and lived out as ONE ABENA across all teams in our Danish headquarters and international subsidiaries. As an employee at ABENA, you’ll be part of a highly successful company where digital security is key.

What will your day look like?
As our new IT Supporter, you’ll be self-driven, highly engaged, and skilled at working in complex environments. You’ll primarily work with Azure, MS 365, Clients/Hardware, but you’ll also be exposed to other areas of IT. You’ll support VM environments, networks, AV solutions, daily operations, system tasks, monitoring, and more.

You’ll work in shifts between 08:00–16:00 or 07:00–15:00, where you will:

• Handle all types of support tasks.
• Support our users via phone or ticket system.
• Collaborate closely with your colleagues and our IT Operations team.
• Acquire new knowledge and contribute to documentation for knowledge sharing.

Your new workplace will be at our headquarters in Aabenraa. Work-life balance is important at ABENA. You’ll join a team of skilled and dedicated specialists in a very informal and positive environment, where knowledge sharing and helpfulness are part of everyday life – it’s simply a great place to be.

Who are we looking for?
We’re looking for someone with a relevant IT educational background – but there are multiple paths to this role, and we welcome applications from both experienced professionals and recent graduates.

We imagine that you:

• Easily take responsibility and go the extra mile for a great service experience.
• Are positive, communicative, and outgoing.
• Are empathetic and able to put yourself in others’ shoes.
• Work in a structured way and thrive with diverse IT tasks, understanding and navigating different SLAs and agreements.
• Are curious, proactive, and solution-oriented.
• Speak and write Danish fluently and can communicate in English. German is a plus but not a requirement.

Your Team, Our Culture and Values
Our team culture is built on trust, humor, and mutual respect. Together, we celebrate successes, learn from setbacks, and continuously work to improve our service to the organization. If you value a manager who leads with empathy, clarity, and a commitment to both results and people, you’ll thrive here.

Your leader at ABENA will be Global IT Service Manager who describes her leadership style as follows:

“You can expect a management style based on empathy, accountability, and clear communication. I set clear goals, encourage open dialogue, and support every team member’s growth. I am results-driven but always prioritize well-being and collaboration. You can expect regular feedback, transparent expectations, and a genuine interest in your development. I see challenges as opportunities to learn and I am always available to support.”

We look forward to receiving your application
If you are interested in the position, please send your CV as soon as possible. We review applications as we receive them and will close the search once we have found our new colleague.

If you are curious to know more about the job, you are welcome to contact Charlotte Bottos Flies, Global IT Service Manager, at +45 51 58 16 17.

Application deadline: Apply no later than 14. December 2025

Department: Egelund 35 6200 Aabenraa