Sales Support & Systems Coordinator

The core of the Fritz Hansen vision is Extraordinary Design Improving Life – for people & planet. Fritz Hansen has shaped the Danish and Nordic design tradition for more than 150 years.

WOULD YOU LIKE TO BE PART OF AN EXCITING ORGANISATION REPRESENTING ONE OF THE WORLD’S FINEST FURNITURE COLLECTIONS?

Fritz Hansen is looking for a dedicated and service-minded Sales Support & Systems Coordinator to play a central role in our global sales organisation. You will engage with internal teams, sales partners and customers to secure seamless operations and a refined, high-quality customer experience.

As part of the Sales Support & Customer-Facing Systems & E-commerce team, you will be in direct contact with dealers, architects, end-users, and Sales Managers across EMEA. The role combines high-quality sales support, strong technical system competencies, and a structured approach to daily operations.

MAIN TASKS

• Daily order processing in Microsoft Dynamics 365, including updates, changes and customer inquiries across EMEA.
• Provide professional customer support and ensure smooth and efficient service experience.
• Manage daily customer interactions by phone and email, ensuring prompt responses, clear communication and effective issue resolution.
• Act as a superuser for Microsoft Dynamics 365, the Partner Portal and E-commerce platforms, ensuring high data quality and well-functioning workflows.
• Identify system or process inefficiencies and proactively suggest improvements.
• Coordinate special deliveries and non-standard shipments in collaboration with Supply Chain, Planning, Shipping and external freight partners.
• Maintain clear and timely communication internally and externally, supporting knowledge sharing across regions and teams.
• Build and maintain strong relationships with clients, dealers and Sales Managers.
• Stay updated on products, processes and tools, and contribute to continuous improvements.

SKILLS AND EXPERIENCE

• A positive, customer-oriented and service-minded approach with a natural ability to support colleagues and act as a trusted go-to person
• Strong communication skills in Danish and English, with the ability to communicate clearly and professionally across teams and markets.
• Solid experience working with Microsoft Dynamics 365 and CRM systems at a superuser level.
• A structured, disciplined and detail-oriented working style with the ability to manage multiple tasks simultaneously.
• Experience handling daily customer inquiries via phone and email, ensuring professionalism, accuracy and timely follow-up.
• Technically curious and analytical, with the ability to understand how systems, data and processes connect to business needs.
• A proactive mindset with a focus on delivering high performance and maintaining strong professional relationships.
• Ability to work independently while contributing actively to a collaborative team.

WHY JOIN FRITZ HANSEN?
At Fritz Hansen, we offer a unique opportunity to work in our headquarters located in Allerød, close to Copenhagen. You will be part of a dynamic team that values innovation, sustainability, and excellence. We believe in a flexible work model that supports working from home when needed. Additionally, we provide a stimulating workplace filled with Danish design icons, a canteen, Friday breakfast buffets, and a vibrant employee club.

APPLY TODAY

We are actively reviewing applications, and we aim to welcome our new colleague in Allerød no later than 01 April 2026.

If any questions to the position. please reach out to [email protected]. To be considered for this exciting opportunity, please submit your application, including a short motivational cover letter and your CV in English.

At Fritz Hansen A/S, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives. Our hiring decisions are driven by qualifications, skills, and the ability to perform the job. We are proud to be an equal opportunity employer.