Automation Specialist | Jobs at Penneo

Automation Specialist
Permanent employee, Full-time · Copenhagen
Is this you?
Are you a technical problem solver who loves setting up automated and seamless workflows? Do you get energized by the opportunity to turn complex manual systems into simple, scalable and automated experiences? If so, we’d love to hear from you!

About Penneo
At Penneo, we build technology that helps businesses operate with trust in an increasingly complex world. What started as a digital signing solution in Copenhagen has grown into secure, compliant workflows used across Europe. With new forms of tech- and AI-driven fraud emerging fast, our mission to protect the integrity of digital business is more important than ever!

If you want to join a talented team and help expand the use of meaningful products that define the future of trust in a digital society, Penneo might just be the perfect fit for you.

Your role & impact
We’re looking for an Automation Specialist/GTM Engineer who will be the driving force behind automating the entire customer journey at Penneo, from first touch to renewal. In other words, you will be tasked with ensuring systems talk to each other seamlessly, enabling customers to move through Penneo with minimal manual touchpoints for them, as well as our employees.

Reporting directly to the COO, you’ll be in a great position to directly influence the future of the business with our Automation team by automating processes, optimizing data flows and reducing complexity.

This role is based in our Copenhagen office in Carlsberg Byen. We love to see our colleagues in the office, but we have a hybrid-set up as we want to foster a healthy work-life balance.

What you'll be doing:

• Automate the entire customer journey from sign-up through adoption to off-boarding, aiming for zero manual touchpoints, both internally and for the customer.
• Map, streamline and optimize workflows with an automation-first approach.
• Build and maintain API-based automations connecting Salesforce, Clay, Zendesk, Slack and other systems.
• Ensure clean and reliable data across all tools.
• Stay on top of new emerging tech and technologies within the Automation domain and ensure best practices in Penneo.

What makes you a great match?
Our next colleague brings hands-on automation experience and a passion for building scalable workflows. In addition, we imagine you have:

• 2+ years of experience in automation, revenue operations, growth operations, go-to-market engineering or a similar technical role.
• Solid experience with automation tools like Zapier, n8n, Make or similar, as well as with up and coming go-to-market engineering tools like Clay, Lemlist etc.
• Knowledge of major CRM systems and their architecture like Salesforce, Hubspot and similar.
• Willingness to tackle and improve legacy systems with technical debt and lack of documentation, often requiring reverse engineering.
• Proven systems thinking experience.
• Strong understanding of APIs and data flows between systems.
• Ability to read and understand code in Javascript and Typescript, and write queries in SQL. If you can write simple code, even better!
• A structured approach to turning messy processes into smooth automated flows.
• A proactive mindset with strong communication and stakeholder management skills.
• Fluency in English.

What's in it for you?
It’s an exciting time to join Penneo. The world around us is changing fast, and so are we. We’re building a team of driven, passionate and curious individuals who stay on top of industry trends and emerging technologies. At Penneo, you’ll have the support to grow and develop your skills and a whole team cheering you on!

In addition to great colleagues and culture, we also offer:

• Hybrid work environment with the flexibility to adapt to your lifestyle.
• Paid parental leave for all new parents.
• 30 days of annual vacation to recharge properly.
• Pension and private health insurance for peace of mind.
• IT equipment of your choice to do your best work.
• (Probably) the best lunch in town.
• Social activities including company events, team activities and Friday Bars to stay connected.
• On-site gym facilities to support your health and wellbeing.
• Dry float therapy for relaxation and recovery.
• Optional health scheme with access to gym classes, massage and body therapy for a monthly fee.
• Unlimited access to Visma LogBuy with discounts on travel, shopping, experiences and more.
• Employee referral program to reward great connections

Don't wait to apply!
We’re thorough but efficient, and we aim to move fast with next steps! It’s crucial to us that we select our new colleagues carefully, and equally important that Penneo is the right fit for you. As such, the interview process will evaluate both professional and cultural fit, and we welcome any questions from your side throughout the process.

We can’t wait to hear from you!