FCP Onboarding Junior Specialist Customer Excellence · Copenhagen, Denmark

Are you ready to be part of an ambitious team that's breaking records and reaching new milestones? 🏆 Do you thrive in a social environment where celebrating wins together is the norm?🎉
As we continue our journey to becoming the best everyday bank in the Nordics, we are looking for a Onboarding Specialist to support onboarding new business customers across the Nordics, balancing compliance with speed from Copenhagen office.

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀

So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.

In our journey to expand across the Nordics, we're focusing on increasing our market share in Sweden. We are seeking a Swedish-speaking colleague to not only drive our ambitions in the Swedish market but also to serve as a vital link, strengthening the connection between our Swedish and Danish offices.

You won’t have to do this all alone, as our new Welcoming Specialist, you will join our dynamic Welcoming team and report to one of the teamleads. The department has over 30 amazing individuals working in Copenhagen, Aarhus and Stockholm, focused on onboarding both consumer and business customers for all of Lunar.
Are you curious about what the team is like, and want an inside scoop on the office and your new colleagues? Watch this video to get a glimpse into a day in the life of Mohammed Kadim, our Head of Welcoming Nordic, and learn more about our culture!

What will you do?

• Curious and motivated to grow and dive into onboarding business customers.
• Grow into managing the approval and onboarding process for new business customers.
• Work closely with the team for sparring and to ensure a balance between time and quality.
• Reach out to customers via text and phone to gather necessary information quickly and effectively.
• Participate in daily discussions with team members and the manager to align on goals and strategies.
• Contribute to the team's record-breaking achievements by bringing a performance-oriented mindset.

Curious about the Lunar culture? 💚

Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.

We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:

• Curious mindset and strong motivation to grow with the job and the responsibilities.
• Proficiency in Danish, both written and spoken.
• A strong drive for performance and development in a fast-paced environment.
• Comfortable with customer interactions over various communication channels.
• Experience with KYC / OSINT and/or a background from the banking, lending or police sector.

Are you ready to join the journey? Apply now and let's find out more!
While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Department
Customer Excellence

Role
FCP Operations

Locations
Copenhagen, Denmark

Employment type
Full-time

Contact Enrica Testa