Senior Transition Manager Since Aug 2015
Execute various Program Management activities in multiple transitions of services from Vodafone Global and Operating Companies to Vodafone Technology Shared Services
• Plan, execute and finalise off-shore transition & transformation projects according to strict deadlines and within budget
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Effectively manage stakeholder expectations and resolve conflicts that balance business needs
• Partner with key stakeholders to develop the vision and strategy for customer experience
• Manage complex multi-function and global delivery relationships
• Design and costing of transition and transformation programs
• Identify and develop transformational opportunities
• Defining project objectives and oversee quality throughout its life cycle
• Resource acquisition to staff incoming processes by coordinating Human Resources and Contractors and Consultants to deliver projects as per plan
• Disseminate high-level delivery or transformationa scope for individual activities and track progress using Project Management tools
• Schedule Project timelines and milestones using appropriate tools and monitor tasks to keep them on track
• Liase and work with all stakeholders – Service Owners, Service Leads, Service Line Leads, to drive project to successful completion
• Identify and document risks along with mitigation plans
• Single point of contact for transition and hypercare period escalations
• Define SLAs & KPIs for processes in collaboration with stakeholers
• Define Reporting parameters and formats for operational mode or BAU
• Change Management – Ensure additions and deletions to scope are approved by the CAB before changing Project plan and timelines
• Mentor and encourage skill development of project team members
Projects and Programs
• VCHS Build, Implementation & Run – Vodafone Cloud Hosting Services
• Customer Service Desk – Vodafone Shared Services India
• User Access Management Services – Vodafone Shared Services India

Achievements
• Envisioned, designed and built an application catering to forwarder community with capabilities like carrier integration, customs filing etc.
• Ceaser ERP & Ceaser DMS built and launched
• Ceaser Digitization Services delivered 8 crore+ files to a confidential Central Govt. project
• Conceptualised and created Branchless Banking and Unmanned ATM guarding solutions
• Offshore delivery center initiated for Data Research, Data Entry & Data Cleansing. Two active data research projects
• Exclusive franchise for the Stockholding Corporation of India
Responsibilities
• Setup Ceaser Consulting India Pvt Ltd
• Build and Launch Ceaser ERP, Ceaser DMS, Ceaser Digitisation Solutions
• Preparation and submission of Bid, RFP and commercial negotiations
• Setup offshore center for business services delivery

Director / BSC Group Leader Jul 2011 – Dec 2012
• Setup Offshore Business Services Centre setup and delivered in 15 months. 7 Departments, 15 processes and 100+ staff
• End-to-End setup of BSC – Business case from location identification to process migration and team setup
• Net savings of AUD 3 million in first year operations
• Successfully dealt with reversal of transfer pricing penalties
• Maintain and execute high-level project plan for continuous development of the BSC
• Liaison with senior leadership team and key stakeholders creating visibility for the BSC
Regional Operations Manager – India Jul 2009 – Jun 2011
• Directed the P&L and overall responsibility of meeting financial targets
• Revenue collections from existing customers went up to INR 55 million
• Brought in 54% share in new business from existing clients – INR 38 million in FY 2010-2011
• ACONEX India Pvt. Ltd. profitable first time in 2011 since starting operations in 2006
• Implemented sales force, open air and four internal systems for India and rest of Asia
• Built and maintained healthy relations with customers, enhancing customer satisfaction by achieving delivery and service quality norms – 100% client and project retention

Assistant General Manager – SAP R/3 Implementation Jul 2008 – Jul 2009
• SAP R/3 implementation for West & Central Asia
• 11 Country implementations handled in one year
• Modules implemented – AR, AP, ATR, RTP, OTP, SSP, TEM, EMR
• Defined scope and objectives for implementation with the identified functions by mapping all processes and carrying out FIT-GAP analysis as required
• Delivered process walkthroughs to middle managers and propose organization design
• Supported local Senior Management organization change management initiatives
• Recruited and trained super users and Business Process Owners for SAP support organization
Assistant Manager, Global e-Commerce Business Development Jul 2007 – Jun 2008
• Business Developer for maerskline.com applications of Booking, Shipping Instructions and Tracking
• Awarded as Outstanding Website by the Web Marketing Association
• Improved e-transactions by 5% globally
Assistant Manager – e-Commerce Development Oct 2002 – Jun 2007
• Head e-Commerce initiatives for India
• Improved e-Commerce initiatives e-Bookings up from 35% to 98%; e-Shipping instructions up from 20% to 100%
• Launched e-Bill of Lading in Feb 2004 and built Western India share to 55%
• Conceptualized and launched local payment solution using NEFT and RTGS
• End-to-End process mapping projects contributed to 60% reduction in invoicing errors and 40% improvement in Bill of Lading turn times
• Improved e-Bill of Ladings share at 75% for India (Up from 34%) with over 900 e-Bill of Lading agreements executed pan India