IT Service Manager with extensive experience gained in IT Service Management, ICT Support and Asset Management in multinational companies with locations all around the world More than 10 years of experience as a System Administrator and Support Engineer specialized on all the main platforms Led and partecipate all the main ICT & CAD projects

Service Manager Asset Manager ICT Support Support Engineer System Administrator IT Service Manager IT Support Coordinator  

Opdateret 02. november 2017
Min uddannelse
1988 - 1993

IT- og elektronikteknolog AK

Anden uddannelsesinstitution i udlandet

Uddannelsesområde: IT
Periode: oktober 1988 - juli 1993
9
1988 - 1993

Administrationsbachelor

Anden uddannelsesinstitution i udlandet

Ragioneria 52/60
Uddannelsesområde: Administration
Periode: september 1988 - juli 1993
Min erhvervserfaring
2000 - 2016

IT Service Workplace Manager

2011 – 2016 : IT Service Workplace and Asset Manager - Responsabile Tecnologie Informatiche

• Led the IT function of Service Desk Workplace Management for all the EMEA area within the multinational via ITIL Service Management tool and maintaining the Service Level Agreements sets, Coordination of the support teams, users support, documentation management and development of distributed software images and other wide-ranging projects.

• Participated in the complete restructuring of the IT service and, after few years, in the introduction of ITSM system in which I led the support team reaching the excellent SLA respected of 90 %

• As Asset Manager, managed governance projects as required by the Corporate for EMEA area, integrating their needs with our reality in all its aspects (Asset management, technological upgrades, OS and software distribution, CAD technical support and technology strategies)


2000 – 2011: System Administrator, IT and CAD Specialist, Support Coordinator

• Part of a four Systems Administrator and Support Engineer team who took care of server management, from Active Directory to Exchange, FTP, Intranet. Server & Data Backups, user management as well as software distribution via SCCM and IT / CAD license management

• Given complete both IT & CAD support to all our locations, from web or office apps problem to image creation & testing, including EDI, PLM and CAD 2D and 3D technical support and all the related management, both Server or Workstations side, everywhere: from our headquarter to any remote locations, italian and abroad
Arbejdsområde: IT - Software
Periode: juni 2000 - august 2016
Mine kompetencer
Evner
asset management it service management service management support coordination
Sprog på arbejdsniveau
engelsk fransk italiensk
Mine præferencer
Jobtype
Fuldtidsjob
Arbejdsområde
IT - Software
Geografi
Bornholm Fyn Grønland & Færøerne Midtjylland Nordjylland Nordsjælland Storkøbenhavn Sydsjælland & Øer Sydvestjylland (Esbjerg) Sydøstjylland Sønderjylland Udlandet (Norge) Udlandet (Sverige) Udlandet (øvrige) Vestjylland Vestsjælland Øresundsregionen Østjylland (Aarhus) Østsjælland
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