• Actively engaged in monitoring and maintaining the WAN infrastructure for the Generalitat de Catalunya, ensuring seamless connectivity across over 3200 locations, including police stations, hospitals, schools, universities, public transport systems, and many more.
• Proactively responded to network alarms and indicators, implementing preventive measures to maintain network integrity and performance.
• Conducted detailed troubleshooting of network issues across various devices, effectively identifying and resolving potential disruptions.
• Skilled in escalating complex network issues to higher-level teams, ensuring timely and efficient problem resolution.
• Collaborated closely with a diverse range of public service entities to guarantee uninterrupted network services, playing a crucial role in maintaining critical infrastructure.
• Utilized a suite of network monitoring and management tools to oversee and optimize network performance.

• Collaborated with the IT department during the renovation of a law firm building.
• Designed, implemented, and configured LANs, including routers, switches, and IT devices.
• Configured firewalls to enhance network security.
• Implemented VLANs for different departments to optimize network performance and security.
• Installed and configured software on PCs and tablets to meet specific department needs.
• Conducted informative security meetings with department heads to raise awareness of potential security threats.