In-life account manager for multinational clients from LATAM, US & Canada. Responsible for the end- to-end effective management of standard and complex contracts.

Analysed the accounts’ P&L and carried out cost-saving and maximizing profit strategies and forecasting; ensuring on-time monthly billing of $270k USD.

Executed inventory and collection’s alignment that resulted in the recovery of a $100K USD bad debt.

Implemented customer-relationship strategies that improved customer satisfaction NPS from 6 to 9.

Negotiated 5 contract renewals with clients and suppliers, securing $600KUSD in revenue.

Orchestrated multidisciplinary international teams to support client’s 20% capacity increase.

• Implemented efficient termination strategies to halt monthly $200 KUSD costs.

Understand the company's value proposition, organization and processes while rotating through 3 key areas of the business (Contract Management, Customer Success & Cost Transformation) where multiple projects were carried out such as:

Examined unapplied invoice data to reduce 10% bad debt

Analysed and created monthly performance reports of over 60 accounts.

Trained a team of over 15 people from Brazil on the integration of new methodology by creating guiding booklets and tutorials.

Managed cost-reduction projects through finance analysis to obtain 5% cost-savings.

EXTRA ACTIVITIES:
• Sales Pulse editor: created newsletters for the global sales community on new product launches, interviews and events.
• Aleto Leadership Programme: an intensive multi-diverse leadership course conducted by experts. Winner of the ALP challenge to create value-proposition working along a multidisciplinary team.
• Tech4women Mentor: supported a mentee to develop her soft-skills to get involved in the technology and telecommunications industry.
• Engagement champion leader for Mexico & Central America: bringing the Mexican and Central American colleagues together through events and activities to create teamwork and belonging in the workplace.

Ensured purchasing, marketing, distribution and operations activities were aligned with the sales strategy for the biggest department store chain in Mexico.

Negotiated with key national and international suppliers to create robust product portfolio based on trends and seasonality that resulted in $15m sales.

Developed new sales strategies and marketing campaigns with vendors that resulted in 10% sales increase.

Collaborated with CRM, Marketing and Display areas in key biannual store-wide campaigns for 120 department stores throughout Mexico.

Optimized the online customer experience by reorganizing product categories to be more intuitive which helped increase online-sales by 15%.

• Strengthen international provider relationship as I travelled to China and Vietnam to meet our 10 vendors and select the upcoming collection of products.

I got to understand the company's value proposition, operations and sales strategy while rotating in different areas from the customer facing units.