Profil #292869

Experienced Partner Success Manager and Payment Specialist with 20+ years in SaaS, ERP integrations, payments, and compliance. Delivered strong commercial results through scalable partner enablement, digital onboarding, AI-supported processes, and cross-functional leadership. Motivated by team success, people development, and direct customer dialog
Engagement manager Digital Transformation Process Optimization International Clients Payments Service Delivery Operational Excellence ERP Integration (Dynamics 365 BC Client Advisory Strategic Account Management AI-Supported Workflows  
Opdateret 21. juni 2025
Min uddannelse
10
2015 - 2015

Anden kort videregående udd.

Handelsskolen i Ballerup

Lean Leadership in Practice
Uddannelsesområde: Organisation & Ledelse
Periode: maj 2015 - maj 2015
2011 - 2011

Kurser, efteruddannelse og andet

Anden uddannelsesinstitution i udlandet

Prince Foundation i project management
Uddannelsesområde: Administration
Periode: december 2011 - december 2011
1991 - 1993

Anden kort videregående udd.

Handelsskolen København Nord

Merkonomi ledelse og afsæting
Uddannelsesområde: Organisation & Ledelse
Periode: januar 1991 - juni 1993
1992 - 1992

Kurser, efteruddannelse og andet

Copenhagen Business School - CBS

Magasin ledelseskursus lavet sammen med CBS
Uddannelsesområde: Organisation & Ledelse
Periode: januar 1992 - maj 1992
1983 - 1985

Anden erhvervsuddannelse

Aalborg Tekniske Skole

Waiter Training (EUD)
Uddannelsesområde: Fødevarer & Veterinær
Periode: marts 1983 - august 1985
Min erhvervserfaring
2023 - nu

Partner Success Manager Nordic /Engagement Manager / Service Delivery Manager / Projektleder

Nets A/S

Full commercial and relationship ownership of Nexi’s top 30 partners across the Nordics — primarily ERP integrators and POS providers using Microsoft Dynamics 365 Business Central and Nets payment platforms.
Key Responsibilities:
• Strategic partner enablement and growth across SaaS, ERP, and payment ecosystems
• Complex onboarding flows, ERP/POS integrations, terminal platform transitions (Ingenico Self 2000)
• Cross-functional leadership bridging partners, Microsoft, acquirers, and internal teams
• SLA ownership, self-service platforms, AI-powered workflows, reporting, and continuous process optimization
Key Achievements:
• Built Partner Support unit (6 FTEs) ? reduced response times, improved partner NPS
• Migrated terminal fleet to Ingenico Self 2000 ? enhanced uptime and customer experience
• Automated commission dashboards ? enabled proactive partner management and KPI visibility
• Implemented AI-supported workflows ? reduced resolution time by 35%
• Strengthened partner loyalty by aligning technology with partner and customer strategies
Skills: Partner Success Management • Customer Engagement • SaaS Partnerships • ERP Integration (Dynamics 365) • Terminal Technology • AI-Supported Workflows • Project Management • Forecasting & Reporting • Microsoft Copilot • SLA Governance • API Onboarding • Partner Enablement • Partner Management
Arbejdsområde: Salg
Periode: januar 2023 - nu
2001 - nu

PARALLEL SPECIALIST ROLE: PAYMENT TECHNOLOGY & COMPLIANCE ADVISOR

Nets A/S

Internal SME in payment technology, APIs, compliance, omnichannel solutions — supporting partners, product teams, and commercial stakeholders across Nexi/Nets.
Key Expertise Areas:
• Payment APIs, terminal integrations, omnichannel solutions (retail, fuel, EV charging)
• ERP integrations (Dynamics 365 BC, POS platforms, SaaS)
• Acquirer models, merchant services, payment infrastructure optimization
• PCI DSS, GDPR, KYC compliance frameworks
• Technical training, knowledge sharing, and product development advisory
Key Achievements:
• Co-developed API-based payment solutions improving conversion & UX
• Implemented compliance frameworks standardizing cross-border payment flows
• Delivered cost savings via acquirer & settlement optimization
Skills: Business Process Improvement • FinTech Strategy • Terminal Technology • Compliance (KYC/GDPR) • Project Management • Cross-Border Sales • Account Management (B2B) • DACH Region Collaboration • ERP & Payment Architecture
Arbejdsområde: IT - Software
Periode: november 2001 - nu
2021 - 2023

Partner Success Manager DACH/Nordic

Nets A/S

Full ownership of partner success, onboarding, and service delivery across Nordic and DACH regions — focused on SaaS, ERP integrations, payments, and regulatory compliance.
Key Responsibilities:
• Managed partnerships with ERP integrators, PSPs, acquirers across multiple countries
• Led onboarding projects, ERP/POS integrations, and payment solution rollouts
• Ensured full regulatory compliance (KYC, GDPR, PCI) across cross-border markets
• Drove contract execution, revenue forecasting, and partner performance metrics
Key Achievements:
• Reduced outstanding invoices by 35% ? improved cash flow by €700K in 6 months
• Reduced terminal delivery lead times by 50% ? raised satisfaction by 22%
• Designed commission models ? adopted by 100% of top-tier partners
• Strengthened readiness for further DACH market expansion
Skills: Partner Success Management • SaaS Partnerships • ERP Integration • Payments Infrastructure • Cross-Border Delivery • Compliance (KYC, GDPR, PCI) • Forecasting & Reporting • Revenue Management • Terminal Technology • DACH Region • Project Management • Contract Execution • Stakeholder Leadership • FinTech Strategy
Arbejdsområde: Salg
Periode: februar 2021 - januar 2023
2017 - 2021

Service Account Manager – Managed Enterprise & Partner Sales Merchant Services

Nets A/S

Key interface between large enterprise merchants and partner sales teams, ensuring smooth service delivery, operational excellence, and partner enablement across critical payment infrastructure.
Key Responsibilities:
• Managed SLA-driven service delivery for enterprise clients and partner resellers
• Coordinated product owners, supply chain, and technical teams for timely delivery
• Led process reviews, service escalations, contract execution
• Participated in cross-functional product development sprints (B2B webshop build-out)
Key Achievements:
• Initiated and secured management approval for Nexi’s B2B partner webshop platform
• Led content development, onboarding design, and partner enablement for self-service portal
• Implemented proactive partner communication ? improved retention and satisfaction
• Strengthened collaboration between commercial, product, and operations teams
Skills: Payment Solutions • Project Planning • Lean Tools • Process Automation • Client Liaison • Business Process Analysis • Partner Enablement • Technical Support • Process Optimization • SLA Management • Business-to-Business (B2B) • Internal/External Consulting
Arbejdsområde: Salg
Periode: august 2017 - februar 2021
2015 - 2017

Priority Service Manager

Nets A/S

• Managed high-priority accounts with critical incident handling for top-tier clients
• Incident management, SLA compliance, service recovery, escalation handling
• Reduced incident resolution time by 40% through root cause analysis
• Strengthened post-incident transparency and customer satisfaction
Skills: Incident Management • Payments • Lean Management • Client Liaison • Root Cause Analysis • SLA Governance • Payment Systems • Troubleshooting • Process Improvement • Problem Solving
Arbejdsområde: Bank & Forsikring
Periode: september 2015 - august 2017
2012 - 2015

Service Manager – Issuer & Acquirer Service

Nets A/S

• Managed end-to-end service processes across card issuing and merchant acquiring
• Coordinated onboarding, documentation and regulatory reporting (PCI, KYC, GDPR)
• Delivered client lifecycle process improvements
• Reduced onboarding lead time by 30%; increased documentation compliance to 95%
Skills: Issuing & Acquiring • Compliance • Process Automation • Change Management • Customer Contact • Card Payment Systems • ERP Integration • Process Optimization
Arbejdsområde: Bank & Forsikring
Periode: august 2012 - oktober 2015
2010 - 2012

Senior Consultant in Service Management

Nets A/S

• Delivered service management consulting across financial institutions
• Implemented SLA frameworks, incident models, service reporting
• Designed service models adopted by multiple enterprise client portfolios
Skills: ITIL • SLA Design • Service Governance • Financial Institutions • Continuous Improvement • Service Consulting • Client Satisfaction
Arbejdsområde: Bank & Forsikring
Periode: februar 2010 - august 2012
2003 - 2010

Lead Information Technology Specialist – PBS A/S

Nets A/S

• Technical lead across payment infrastructure ensuring high availability and performance
• Data flow analysis, transaction troubleshooting, 2nd/3rd level technical support
• Delivered continuous service improvements and operational resilience
Skills: Payment Processing • Incident Management • Transaction Monitoring • High Availability Systems • Operational Resilience • B2B Technical Support
Arbejdsområde: Bank & Forsikring
Periode: februar 2003 - februar 2010
Mine kompetencer
Evner
ai og automatisering analytisk og resultatorienteret tilgang betalingsindustrien betalingsterminaler brobygning mellem kunde og organisation digital forretningsudvikling digitale kundeplatforme engagement management erp og crm (sap forandringsparathed. governance og compliance kortindløsning kortudstedelse kreditrisikostyring nps og kundeloyalitet partner success management power bi predictive analytics projektledelse relationsskabelse salesforce salgsledelse servicenow) stakeholder management strategisk account management terminalintegrationer webbetalinger
Sprog på arbejdsniveau
engelsk norsk svensk tysk
Mine præferencer
Jobtype
Fuldtidsjob
Arbejdsområde
Administration Bank & Forsikring Data & Analyse Eksport Indkøb IT - Software Ledelse & Planlægning Projektledelse Rådgivning & Support Salg Undervisning
Geografi
Nordsjælland Storkøbenhavn
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