Profil #295050

I am an experienced professional educated as an Industrial Engineer and Master in Senior Management. I have worked in multiple industries across different countries. Currently residing in Denmark and willing to work in my passion: Process Improvement and Business Change Management.
Industrial Engineer Master in Management Process Improvement Business Change Management Process Ownership Creative Proactive Adaptable  
Opdateret 20. september 2025
Min uddannelse
2007 - 2009

Int. Master Degree Program, Enterprise Mgmt

Anden uddannelsesinstitution i udlandet

Leadership development program, focused on business management skills, values and innovation in a change, competitive and globalized world.
Uddannelsesområde: Organisation & Ledelse
Periode: februar 2007 - oktober 2009
3
2001 - 2004

MSc, Engineering

Anden uddannelsesinstitution i udlandet

Industrial Engineering:
Design, control, evaluate and optimize production systems and manufacturing processes and services. Formulate, manage and lead continuous improvement projects, integrating all resources to optimize processes and systems.
Manage, design, evaluate and optimize supply chains and logistics.
Design and audit quality management systems and continuous improvement.
Uddannelsesområde: Produktion, Logistik & Transport
Periode: februar 2001 - juli 2004
Min erhvervserfaring
2022 - 2025

Project Manager

Flying Tiger Copenhagen

As a Project Manager in Product & Supply Operations department, I was responsible for the E2E Master calendar, which is a planning tool for all milestones necessary for product campaign development across the entire Supply Chain, working closely with all product facing departments. I was part of a team of 5 experts in different areas, my manager reported directly to the COO.

Results:
  • Standardization of artisanal process, and development of strong business case that was awarded funds from top managements, to fully automate the process.
    • - Identification and assessment of ERP system to achieve the automation needed.
    Arbejdsområde: Projektledelse
    Periode: december 2022 - april 2025
    2019 - 2019

    Independent consultant

    Major Logistics SRL

  • Responsible to guide the organization on how to implement their new Enterprise Enterprise Resources Planning system (CargoWise One).
  • Remotely served as the connector between ERP developer and final users of the system, guide trainings, document (SOPs), and guided handing of daily shipments end-to-end.
    • - Results: ERP implemented, employees trained, and procedures established and documented for business continuity.
    Arbejdsområde: Rådgivning & Support
    Periode: januar 2019 - december 2019
    2015 - 2018

    Senior Business Change Manager

    DSV A/S

    May 2015 - July 2018

    — As a Senior Business Change Manager led my team to perform tasks for streamlining day-to-day processes and implementing best practices for East Africa and Nigeria offices, reporting to the Regional Managing Director for Freight Forwarding Operations and with a team of two direct employees.
    — Handled work flows design and implementation for operation procedures in general. Conducted super user trainings for ERP (CargoWise One) and CRM (Salesforce). Reviewed and followed up on training and implementations in the region.

    Key Accounts, Tender & Change Management for Africa region (May 2015 - January 2018)

    — Established a tender management desk for Sub Saharan countries and a regional database implementation in order to ease tender handling and ensure accuracy on quotes for large customers.
    — Oversaw key accounts and set a control tower with regional scope, ensuring necessary reporting and data quality where required and that service levels were as per contracts with customers. Implemented SOP for key accounts both regionally and globally.
    Arbejdsområde: Ledelse & Planlægning
    Periode: maj 2015 - juli 2018
    2009 - 2015

    Business Process Owner - Sales Transformation

    Maersk Group - A.P. Møller Mærsk

    Business Process Owner- Sales Transformation (October 2012 - May 2015)
    — Maintained business process ownership by managing multiple global processes which were supported by multi-location teams, as part of a team of 12+ Business Process Owners, reporting to the General Manager for Sales process Transformation for the Global Service Center in Mumbai, India.
    — Performed global processes design, system changes, global trainings, and network changes projects. Six Sigma Green Belt trained.
    — Oversaw a remote execution team of over 20 members based in Manila, Philippines.

    Customer Care Representative - Caribbean (November 2010 - October 2012)
    — Maintained accountability for the customer care strategy and execution in the Caribbean (Dominican Republic, Puerto Rico, Cuba, Jamaica, Haiti, Trinidad, and Tobago)
    — Additionally performed the roll out of the customer experience LEAP in the countries. Performed customer CARE implementation and new Maersk Line web page roll out.

    Water Operations & Equipment Control Leader (July 2009 - November 2010)
    — Managed overall responsibility for the vessel operations of Caribbean services arriving into the Caucedo Terminal.
    — Managed all the operations costs, equipment positioning, and forecasting to ensure supply for the equipment demand.
    Arbejdsområde: Salg
    Periode: juli 2009 - maj 2015
    2008 - 2008

    Predictive Maintenance Planner

    CEMEX Dominicana

  • Responsible of strategic planning by using predictive tools and methods. Part of a team of 8 engineers, reporting to the Maintenance Director, and working closely with the team executing the heavy equipments maintenance and service providers locally and international.
  • Ensured that the implementation of the global maintenance program was successfully executed locally.
    • - Resources management in order to achieve the milestones set.
    Arbejdsområde: Ledelse & Planlægning
    Periode: juni 2008 - december 2008
    2005 - 2008

    Operations Team Leader & Deputy Manager

    Servicolt - KM100

  • Responsible for achieving the milestones for the 0-100 Kilometers Program for Car rental franchise fleet (Avis & Budget Car Rental).
    • - Management of warehouse for vehicles spare parts.
    Arbejdsområde: Ledelse & Planlægning
    Periode: januar 2005 - maj 2008
    2004 - 2004

    ISO 9000 Implementation Project Coordinator

    Avelino Abreu, C por A.

    - Documented and executed quality program toward keeping and excelling ISO 9000 certification for the company's critical process to secure business shares from some of the largest vehicle customer segments in the Caribbean.
    Arbejdsområde: Projektledelse
    Periode: april 2004 - december 2004
    2001 - 2004

    Customer service representative

    Verizon

    Provided customer services to the company's clients.
    Arbejdsområde: Rådgivning & Support
    Periode: august 2001 - april 2004
    Mine kompetencer
    Evner
    adaptability change management creativity critical thinking data driven details oriented effective communication flexibility innovation ownership problem solving project management strategic planning
    Sprog på arbejdsniveau
    english spanish
    Mine præferencer
    Jobtype
    Fuldtidsjob
    Arbejdsområde
    Ledelse & Planlægning Produktion Projektledelse Transport & Logistik
    Geografi
    Storkøbenhavn
    Læs mere / links
    www.linkedin.com/in/ysabelcrs
    Kontakt mig!