• Lead a team of 4 colleagues, providing training and operational guidance, boosting efficiency by ~20%.
• Monitored and analyzed KPIs, consistently achieving 99.9% of performance targets.
• Introduced process improvements that streamlined workflows and minimized operational delays by ~30%.

• Prepared CBF, Stowage EDIs, and Loading Lists; reviewed AW/RF/DG manifests, ensuring 100% international compliance.
• Collaborated closely with vessel planners to optimize scheduling and cargo operations.
• Resolved scheduling and cargo allocation challenges, reducing delays by ~10%.
• Lead projects for VIP customers, ensuring smooth, timely operations.

• Managed end-to-end export operations, ensuring on-time deliveries, strict deadline adherence and 100% regulatory compliance.
• Coordinated invoicing processes and calculating Detention, Demurrage, and Storage fees.
• Oversaw vessel schedules, and ensuring smooth cargo handling for international shipments.
• Handled undelivered shipments and claims resolution efficiently.
• Analyzed operational data to identify inefficiencies, recommended process improvements that increased efficiency by 30%.
• Liaised with vendors and stakeholders to address discrepancies and maintain strong professional relationships.