2013 – 2016 Ticketmaster (BilletNet), Senior IT Analyst
? Updating, monitoring and support of BilletNets systems
? Documentation
Maintenance and creation of documention Confluence
? Incidents Management
With use of JIRA
1
? Change Control Management til PRODUCTION and STAGE systems
BACKEND Releases of upgraded product software for sale of tickets over the
web
FRONT END Releases Releases of upgraded product software
BACKEND Updates product software
FRONT END Updates product software
Rolling RESTARTS of systems
? Håndteringen of Business Disruptions
Business Disruption Resolution
Reason For Outage analysis via raw log files and log files via SPLUNK
Reason For Outage report
? Monitoring
Backend Error Logs
Web Error Logs
With use of various apps including Alertinator and Splunk
Look for a supscious number of IP hits for a single IP
Root Cause Analysis (RCA)
? Virtual Hosts
Creation of Virtual Hosts
? Web Reports
Reconciliation of Web Management Reports med anvendelse af
SQL
Squirrel SQL Client
Oracle SQL Developer
? Paper Ticket Sales Support
With use of Streamserve app
? Reklame App Support
BazarVoice
Results:
Quick analysis and problem determination leading to solution followed by
Root Cause Analysis to prevent reoccurrence and increased up time