Technical Supporter – supporting global tech companies

Do you want to help clients in supporting large VoIP and telephony systems? Do you want to work in an international environment working with market leading brands? Then come join us at RTX and have fun making ideas come true!

Job description:
As a Technical Supporter at RTX, you will be part of our global support team, responsible for daily technical support to our B2B customers, handling RMAs, and preparing technical documentation. You will be the link between our customers and engineering departments, working closely with R&D, Sales, and Project Management.

Our customers are located worldwide, so it is important that you can communicate fluently in English – both spoken and written.

In this role, you will support our sales, service, and project teams by handling customer requests, technical issues, and new feature inquiries. You will maintain an overview of all ongoing support tickets and document performance to ensure world-class service delivery. You will report directly to the Customer Support Manager.

Your main tasks will be:

• Supporting B2B customers worldwide
• Handling RMA cases
• Creating and maintaining technical documentation
• Acting as the customer’s first point of contact
• Reproducing and troubleshooting customer VoIP and network related issues

Qualifications:
You are technically qualified, quality-oriented and understand complex issues. You are a superuser in the Microsoft Office programs. You are good at communicating both internally and with customers from all over the world, and you are service minded in the solution of your tasks. You work in a structured and independent way.
We have an open and transparent communication, creating a positive and informal work dynamic, and we expect the same from you.
Candidates with experience from a similar position will be preferred.
Knowledge of IT infrastructure is a requirement.

Additionally, you have one or several of the following skills:

• Understanding of IT infrastructure and networking (e.g. VoIP, IP configuration, VPN, DHCP, routers/switches)
• General technical understanding and ability to grasp complex technical issues
• Experience with electronics, embedded systems, or wireless communication products
• Experience from a similar support or customer-facing technical role

The position is located at our headquarters in Nørresundby. We encourage applications from people of all races, religions, sexual orientations, gender identities, and ages to apply.

What we offer:
At RTX, you will join an international, growing business with a flat management structure. You’ll work with major global clients and cutting-edge wireless communication technologies. We emphasize a strong onboarding process with dedicated mentors to help new colleagues integrate smoothly. RTX encourages professional development and offers opportunities to grow your technical and personal skills over time.

Who we are:
At RTX, wireless is not just wireless! We make an effort to understand how the specific use cases can be optimized through wireless technology, as well as explore how the link between products configured in a system can make a difference and help the user perform at their best.

We innovate, design, and manufacture wireless communication solutions within three segments:

• Enterprise solutions covering amongst others, wireless communication systems connecting handsets and headsets via base stations.
• Healthcare solutions where wireless systems are used for monitoring critically ill patients, among others.
• ProAudio solutions, including communication modules used in e.g., advanced team intercom solutions, and live event and studio equipment, providing high audio quality

We have the ambition to create ground-breaking technologies while also creating value for our customers and end-users. Working in close partnership with our customers, we offer customized, ‘turn-key’, end-to-end solutions with full product lifecycle management designed to meet the ambition of their portfolio and brand.

An international arena
At RTX, you get to unfold your ambitions in an international environment. We offer our employees a multitude of opportunities to use their skills in an international environment in cooperation with customers and partners around the world. We are a European company operating globally and employ 300+ people at our locations in Denmark, Hong Kong, Romania and USA, with our headquarter in Nørresundby.

Exceed your career aspirations
We believe in giving our employees the best challenges to develop their skills by offering several different career paths, depending on whether you want to be a specialist or project manager. To ensure the best start, you will be assigned to a tutor and go through an onboarding program, which includes an introduction to how we work.

Work-life balance
We believe that a healthy work-life balance is important and highly encourages well-planned work within the contracted hours. Furthermore, we use flex time to let you move parts of your work outside normal work hours and maybe to your home.

A social environment with a strong community
Be social – be there! At RTX, we value the social aspect very highly. For RTX to be a great place to work, we find it very important to support a strong social community. Therefore, we have a very active staff club arranging various events and social gatherings - a minimum of one event per month.

We have an informal and casual working environment, and every day of the week we go to lunch together in our canteen. Next to our canteen, we have different physical facilities in the form of a sports hall, frequently used for joint sports activities, and a fitness room - all for free use. We believe that with a strong community we can provide the best solutions.

For more information about the job, please contact Henrik Daugaard, Customer Support Manager, at +45 9632 2300.

We look forward to receiving your application!

Region:
Region Nordjylland

Job type:
Regular

Working hours:
Full-time

Working days:
Day

Contacts:
Henrik Daugaard
Telephone: +45 96322300

Company homepage:
http://www.rtx.dk